Returns & Exchanges
At ZigZagZurich, we want you to love your home textiles, which is why we offer a 14-day return window for all unused products in their original packaging. Please note that custom-made items and bedding that has been opened are not eligible for return due to hygiene and production standards.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original textile bags and shipping box, ensuring all labels and tags remain attached to the product.
Ship the Item
Affix the provided return label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing